Apparently the Skipton Building Society have somehow manage a cock-up that has meant the details of accounts have been printed on the reverse of statements sent to other account holders.
Apparently the Skipton has appologised. Well, that makes everything ok then.
How do these cockups keep happening? The age of computers has enabled us to do things previously unimaginable. We can do great big tasks at the click of a button but please, before you press that button check that you are not about to commit some almighty error.
In the good old days a member of staff making a mistake might have meant a 10 or twenty people had errors made on their accounts. Now with one press of a button millions of errors can be made instantly.
Companies have to learn that they must allow staff the time to ensure these tasks are done properly. Check, double-check and triple check.
Otherwise you end up looking really stupid like the Skipton Building Society. Would you pick them as your first choice for investment having heard about this? I know I wouldn’t.
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